Rakuten Viber, the global leader in private and secure messaging and voice-based communication launches a new suite of business tools for small and medium-sized businesses. Aimed to expand its overall strategy to empower businesses of every size to build their digital presence and boost customer engagement, and drive sales, Rakuten Viber has introduced diversified business solutions as a communications hub for businesses to supporting marketing goals and enabling local users to discover services.
The first solution to launch on the platform is a free, self-serve communications hub for small and micro businesses to conveniently engage with local customers, manage incoming queries, enhance a business’s discoverability, and drive sales. Additional value-added services for medium-to-large business accounts will also be available soon.
Currently, the new features include public business profile where businesses can create a public, searchable business page featuring all essential information that can be shared with customers inside the app or even with people who are not Rakuten Viber users yet.
The new feature also includes dedicated chat folders and product catalogs where businesses can conveniently store customer messages separately from personal messages with family and friends. Users will also have easy access to a separate Business Inbox folder for storing their conversations with businesses. Likewise, business owners can effortlessly add new products or services to their business page’s catalog. Customers can explore and inquire about the items by sharing the link to the product directly in the chat.
Rakuten Viber’s new self-serve business accounts are currently available in Greece and the Philippines and will launch in additional countries soon. The company also plans to introduce features like broadcast messages, voice calls, and quick and automatic replies that will take communications for small business owners to the next level. Tailored pricing plans will be offered soon based on market feedback to expand the initial set of free self-serve business solutions.
In a world where effective communication is the cornerstone of success for both individuals and businesses, Rakuten Viber has been committed to transform the way people connect and collaborate.
“Rakuten Viber has been an important part of GRND UP’s journey. It helped us become more visible, find new customers, and create exciting opportunities for growth. As we continue to evolve, Rakuten Viber now empowers us to strengthen relationships with customers and build new connections – all on a single, convenient platform,” shares Zee and Rhea, the visionary owners of GRND UP, a Cebu-based consumer goods trading business.
“As we expand our business portfolio, we are committed to tailoring solutions to the unique needs of businesses of every scale,” says Cristina Constandache, Chief Revenue Officer at Rakuten Viber. “Our mission is clear: to offer customized services for enterprises of all sizes. For those seeking growth, we deliver solutions that pave the way right within the app. With Rakuten Viber as a growth partner, businesses have a communications platform for adapting to new challenges that arise on their business journey.”
To know more about Viber Business Account, you may visit their website at https://vb.me/smbph
Article from Rakuten Viber and Cebu Chamber of Commerce and Industry