The upcoming 2022 Transformation Summit: The Next Level Play! will focus on the needed strategies and policy directions to enable the sector to take advantages of the opportunities in the global stage.
Darwin John “DJ” Moises, summit chairman, said there is a need for prepare the workforce to enable high value services.
“This time we are hearing conversations on artificial intelligence, data analytics, data science and robotics. And the intent of that is to automate highly transactional processes, which the contact centers are usually associated with,” said Moises, chief executive officer/ co-founder of eXPerience Plus Inc.
He also noted that contact centers already have players moving slowly to the IT space, adding that they still have to continue enabling people in terms of communication skills.
“In terms of the future, we are focused on enabling people in communication proficiency because it is not just required for contact centers but also for managing projects, for example, that requires a lot of communication with different stakeholders,” Moises pointed out.
2022 Transformation Summit Chairman Mr. Darwin John “DJ” Moises
In addition, the IT BPM sector is also working with the academe to enable them on the technology space.
According to Mr. Moises, there’s a need to start introducing technology in the Department of Education curriculum for the senior high.
CIB.O executive director Buddy Villasis stressed the need to develop more talents to be able to attract more investments in the sector in Cebu. “We are facing a war on talents,” he said.
Mr. Moises also noted the contribution of the IT BPM sector to the economy. “This is one of the sectors that provide job opportunities to Filipinos without leaving the country.”
The sector also has a multiplier effect on the other sectors by creating indirect jobs. Aside from 200,000 IT BPM jobs in Cebu, it is estimated that it has between 2.5 to 3.0 percent multiplier effect.
In 2020, despite the pandemic, the industry generated 1.8 percent growth in the workforce and 1.3 percent increase in revenue.
According to Mr. Moises, they are now looking for ways to grow the industry in Cebu and this will be discussed during the 2022 Transformation Summit.
The topics during the summit include the Technology Vision 2022: Meet Me in the Metaverse; Philippine Economy: Looking Beyond the Pandemic; Digitalization Strategy in Data to Value; Update on the Philippine IT BPM Industry; The Future of Transportation; and What’s Next for Cebu.
CIB.O Executive Director Mr. Buddy Villasis
The speakers include Asian Development Bank country director Kelly Bird; Dr. James Chiao, chairman of Asian ICT Council, Confederation of Asia Pacific Chambers of Commerce and Industry; Jonathan Defensor De Luzuriaga, president of Philippine Software Industry Association and Jack Madrid, president and chief executive officer of IBPAP.
Ms. Reah Yu of Lexmark R&D; Ionos general manager Ms. Pierre Pauline Yrastorza; Azhar Shalkh, QBE Group Shared Services Centre senior vice president for Transformation; JP Palpallatoc, managing director of Accenture Inc. Software Engineering, Data and Artificial Intelligence Lead; and Dr. David Hardoon, managing director for Aboitiz Data Innovation will also speak during the three-day summit.
The summit, which will be online, is scheduled on July 13-15, 2022 from 3 p.m. to 6:00 p.m.
Those who would like to join the summit can register for free at the SUMMIT.CIP.ORG.PH.